Alex Trotman / Technical Support Engineer
Early-career engineer building better systems, from support tickets to scalable software.
I leverage modern AI tools like Cursor to ship real products while grinding through the fundamentals of IT and Security. My goal is simple: solve harder problems, automate the busywork, and earn my place on a mission-critical team.
Current Role
Technical Support Engineer
@ Web Shop Manager
Operating Area
Remote · Ider, AL
Status
Open to IT / Cyber / Dev teams
Tooling
AI · TypeScript · Next.js · Tailwind
FIELD NOTES
ACTIVE
Status: Open to work
Building experience in public.
Where I contribute
Currently solving critical issues for e-commerce merchants, debugging DNS/hosting conflicts, and stabilizing live storefronts.
What I'm building
Nemesis — a personal operating system to track fitness, finances, and daily ops.
Where I'm headed
Expanding my scope from support into dedicated IT, Security Operations, and full-stack engineering roles.
Next up
Personnel File
ALEX TROTMAN
Technical Support Engineer
IDER, AL // USA
MISSION BRIEF
ONLINECurrently working as a Technical Support Engineer at Web Shop Manager. Tasked with troubleshooting e-commerce infrastructure, resolving DNS conflicts, and mitigating front-end anomalies.
Beyond immediate operations, I am engaged in continuous self-development: building full-stack applications, refining system administration skills, and preparing for advanced certifications. This site acts as a central command for tracking these initiatives.
PROFESSIONAL PROFILE
ONLINE- CURRENT ROLETechnical Support Engineer
- EMPLOYERWeb Shop Manager
- START DATEOCT 2024
- TARGET ROLEIT / CYBER / DEV
TECHNICAL LOADOUT
ONLINE- LANGUAGESTypeScript, Python, SQL
- FRAMEWORKSReact, Next.js, Flask
- INFRAAWS, Vercel, Linux
- SECURITYCompTIA Sec+ (SY0-701)
NOTICE // DISCLAIMER
LOCKEDNon-Standard Candidate
I did not follow the traditional academic route. My operational foundation is built on self-directed learning, bootcamp intensity, and real-world troubleshooting. I adapt aggressively and solve problems that others avoid. If you require a standard cog, look elsewhere. If you need an adaptive operator, proceed.
System Specifications
RANDOMIZED SELECTION PROTOCOL: Initiate the drop sequence to filter project capabilities.
TECHNOLOGY MODULES READY
Secure Comms Link
COMMUNICATION PROTOCOLS
ONLINEOpen channels available for professional inquiries, collaboration proposals, and tactical opportunities. All transmissions are encrypted.
Response times typically within 2400 hours.